How Our Quality Check Works Before Your Order Ships
When you place a custom jacket order, you're trusting that what arrives matches what you approved. That's not something to take lightly. Every order goes through a structured quality check process before it leaves the facility — and here's exactly what that looks like.
Step 1: Design Accuracy Check
The first thing checked is whether every jacket in the order matches the approved design proof. This means verifying the colours of the body and sleeves against the agreed specification, confirming that every logo, patch, and embroidery placement is in the correct position, checking that any personalisation (individual names, numbers, or custom text) matches the submitted name list exactly, and confirming that font, thread colour, and stitch density are consistent across all units.
This is done unit by unit, not as a batch check. Each jacket is individually compared against the proof and the order specification.
Step 2: Construction and Materials Inspection
Once design accuracy is confirmed, each jacket is inspected for construction quality. This includes the stitching on seams, cuffs, and collar for any loose threads, skipped stitches, or inconsistencies; snap buttons and zip closures to confirm they open and close correctly; the sleeve attachment points, which carry the most stress in a varsity jacket; and the lining attachment and any interior details for cleanliness and consistency.
For jackets with genuine leather sleeves, the leather is also inspected for any surface marks, uneven colouring, or application issues that occurred during manufacturing.
Step 3: Size Verification
Before packing, each jacket is checked against its size label to confirm it matches the actual garment measurements. This step catches any mislabelling that can occur during production — particularly important in large orders where sizes vary significantly across the batch.
Packed sizes are then cross-referenced against the original size breakdown submitted with the order to confirm the quantities are correct before the box is sealed.
Step 4: Final Presentation Check
Jackets are folded or hung according to style (structured jackets are typically hung on internal cardboard forms to maintain shape during transit). The presentation layer — how the jacket looks when it comes out of the packaging — matters too, especially for premium or gifted orders.
Any jacket that doesn't meet the standard at this stage is pulled out of the batch and either corrected before shipping or replaced.
What Happens If Something Gets Through
Despite thorough checks, occasionally an issue reaches a customer — it's rare, but honest suppliers acknowledge it can happen. If you receive a jacket with a quality issue, contact support within 7 days of delivery with photographs of the problem for assessment and resolution — replacement, correction, or an appropriate alternative.
Why This Matters for Bulk Orders
For group orders of 20, 50, or 200+ jackets, a quality issue that slips through creates a much bigger problem than it would for a single garment. One wrong name, one misaligned patch, one incorrect size label — multiplied across a large order — creates a significant disruption for the person managing the distribution.
The quality check process is specifically designed for bulk custom orders where consistency across the batch is just as important as the quality of any individual unit.
