Returns & Exchanges
Our hassle-free return policy ensures you can shop with confidence.
We offer a 30-day return policy from the date of delivery.
If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of receiving your order.
Items must be in original condition
Unworn, unwashed, and with all original tags attached
Original packaging required
Return items in their original packaging or a suitable alternative
Proof of purchase needed
Include your order number or receipt with the return
Return within 30 days
From the date of delivery confirmation
Non-returnable Items
- • Personalized or custom items
- • Undergarments and swimwear (with hygiene seal removed)
- • Items marked as final sale
- • Gift cards
Initiate Return
Contact us at returns@luxestore.com or use the contact form with your order number
Receive Return Label
We'll email you a prepaid return shipping label (free for domestic returns)
Pack & Ship
Pack the item securely with all tags and attach the shipping label
Receive Refund
Once we receive and inspect the item, we'll process your refund within 5-7 business days
We offer free exchanges for a different size or color of the same item. Simply follow the return process and indicate your preferred exchange option.
*If your preferred size/color is out of stock, we'll offer a refund or store credit
Processing Time
Refunds are processed within 5-7 business days after we receive your return
Refund Method
Refunds are credited to the original payment method used for purchase
Please allow additional time for your bank or credit card company to post the refund to your account (typically 3-5 business days).